Privacy Policy

At ThinkLink Labs ("ThinkLink," "we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

1.1 Information You Provide Directly

We collect information that you voluntarily provide to us, including:

• Contact Information: Name, email address, phone number, business address
• Business Information: Company name, industry, business size, role/title
• Communication Data: Messages, inquiries, and correspondence you send to us
• SMS Opt-In Data: Phone number, consent timestamp, IP address when you subscribe to SMS notifications
• Payment Information: Billing details for services (processed through secure third-party payment processors)

1.2 Information Collected Automatically

When you visit our website, we automatically collect certain information:

• Device Information: Device type, operating system, browser type
• Usage Data: Pages visited, time spent on pages, links clicked
• IP Address: Your device's IP address and general location
• Cookies: Small data files stored on your device (see Section 7)

1.3 Information from Third Parties

We may receive information about you from:

• Social media platforms (if you connect through LinkedIn, Twitter, etc.)
• Business partners or referral sources
• Publicly available sources

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Providing Services

• Delivering consulting services and custom solutions
• Communicating about projects, appointments, and deliverables
• Processing payments and managing accounts
• Providing customer support

2.2 SMS Notifications

• Sending service updates and announcements
• Sharing workshop and training notifications
• Providing consultation reminders
• Delivering exclusive insights and tips

2.3 Marketing and Communication

• Sending newsletters and promotional materials (with your consent)
• Personalizing content and recommendations
• Conducting surveys and gathering feedback

2.4 Improving Our Services

• Analyzing usage patterns and trends
• Testing and improving website functionality
• Developing new services and features
• Ensuring security and preventing fraud

2.5 Legal and Compliance

• Complying with legal obligations
• Protecting our rights and property
• Resolving disputes

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers

We work with trusted third-party service providers who assist us in operating our business:

• Email Services: Brevo (Sendinblue) for email communications
• SMS Services: Twilio for SMS notifications
• Payment Processors: Secure payment gateways for transactions
• Web Hosting: Hosting providers for our website
• Analytics: Services that help us understand website usage

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.2 Business Transfers

If ThinkLink is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

3.3 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests from government authorities.

3.4 Protection of Rights

We may disclose information to protect our rights, property, or safety, or that of our users or the public.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Active Clients: Data retained for the duration of our business relationship plus applicable retention periods
• SMS Subscribers: Data retained until you opt-out or request deletion
• Contact Form Submissions: Retained for up to 2 years or until resolved
• Website Analytics: Typically aggregated and anonymized after 26 months

5. Your Privacy Rights

Depending on your location, you may have the following rights:

5.1 Access and Portability

You have the right to request access to the personal information we hold about you and receive a copy in a portable format.

5.2 Correction

You may request that we correct inaccurate or incomplete personal information.

5.3 Deletion

You may request that we delete your personal information, subject to certain legal exceptions.

5.4 Opt-Out

You can opt-out of:

• SMS Messages: Reply STOP to any message
• Email Marketing: Click "unsubscribe" in any marketing email
• Cookies: Adjust your browser settings (see Section 7)

5.5 Exercising Your Rights

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

6. Security Measures

We implement appropriate technical and organizational security measures to protect your personal information:

• Encryption: SSL/TLS encryption for data transmission
• Access Controls: Limited access to personal information on a need-to-know basis
• Secure Storage: Data stored outside web-accessible directories
• Regular Updates: Security patches and software updates
• Third-Party Security: We work only with service providers who maintain strong security standards

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Cookies and Tracking Technologies

7.1 What Are Cookies?

Cookies are small text files stored on your device that help us improve your experience on our website.

7.2 How We Use Cookies

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Preference Cookies: Remember your settings and preferences

7.3 Managing Cookies

Most browsers allow you to control cookies through settings. Note that disabling cookies may affect website functionality.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will delete it promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to deletion of personal information
• Right to non-discrimination for exercising your rights

Note: We do not sell personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new "Last Updated" date.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: